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The Nordstrom Way: The Inside Story of America's #1 Customer Service Company (Hardcover)
By:
Robert Spector
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Let's Get Real or Let's Not Play: Transforming the Buyer/Seller Relationship (Hardcover)
By:
Mahan Khalsa
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The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience
By:
Shep Hyken
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Five Star Service How to Deliver Exceptional Customer Service by Heppell, Michael ( Author ) ON May-11-2010, Paperback
By:
Michael Heppell
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Lessons from the Mouse: A Guide for Applying Disney Worlds Secrets of Success to Your Organization, Your Career, and Life (Hardcover)
By:
Dennis Snow
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Integrity Selling for the 21st Century: How to Sell the Way People Want to Buy (Hardcover)
By:
Ron Willingham
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Customer Service Skills for Success (Paperback)
By:
Robert W. Lucas
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世界一のメートル・ドテルだけが知っている、好感を持たれる60のコツ (Paperback)
By:
宮崎 辰
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クレーム客を「一生のお客さん」にかえる法―実例と対応80 (Paperback)
By:
清水省三
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平林都の接遇術 (Paperback)
By:
平林 都
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Giftology: The Art and Science of Using Gifts to Cut Through the Noise, Increase Referrals, and Strengthen Client Retention (Kindle Edition)
By:
John Ruhlin
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Thriving Under Fire (Paperback)
By:
John Faisandier
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款待:旅館17職人的極致服務之道 (Paperback)
By:
蘇國垚
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What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms (Paperback)
By:
James L. Heskett
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リッツ・カールトンが大切にするサービスを超える瞬間 (Japanese Edition)
By:
高野登
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Out to Lunch Back in Six Hours: Stories About Customers and Customer Service Experiences (Paperback)
By:
Ted Jones
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Works Well with Others: An Outsider's Guide to Shaking Hands, Shutting Up, Handling Jerks, and Other Crucial Skills in Business That No One Ever Teaches You (Hardcover)
By:
Ross McCammon
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Unlocking the Hidden Customer Experience: Short Stories of Remarkable Practices That Ensure Success (Kindle Edition)
By:
Colin Shaw
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仕事も人間関係もうまくいく 「気遣い」のキホン (Japanese Edition)
By:
三上 ナナエ
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BrainScripts for Sales Success: 21 Hidden Principles of Consumer Psychology for Winning New Customers (Kindle Edition)
By:
Drew Eric Whitman
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Evergreen: Cultivate the Enduring Customer Loyalty That Keeps Your Business Thriving (Hardcover)
By:
Noah Fleming
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Slippers (Paperback)
By:
Mark Blumsky and Neil Miller
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7 Tenets of Taxi Terry: How Every Employee Can Create and Deliver the Ultimate Customer Experience (Hardcover)
By:
Scott McKain
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Lean Customer Development: Building Products Your Customers Will Buy (Hardcover)
By:
Cindy Alvarez
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Five Stars: Putting Online Reviews to Work for Your Business (Paperback)
By:
Gradiva Couzin
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What the Most Successful People Do at Work: A Short Guide to Making Over Your Career (Kindle Edition)
By:
Laura Vanderkam
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Customer Service in Libraries: Best Practices (Best Practices in Library Services)
By:
Charles Harmon
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Neuro-Sell: How Neuroscience can Power Your Sales Success (Paperback)
By:
Simon Hazeldine
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Without Their Permission: How the 21st Century Will Be Made, Not Managed (Hardcover)
By:
Alexis Ohanian
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What the Most Successful People Do on the Weekend: A Short Guide to Making the Most of Your Days Off (A Penguin Special from Portfo lio)
By:
Laura Vanderkam
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Ten Principles Behind Great Customer Experiences, The (Financial Times Series)
By:
Matthew Watkinson
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The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations (Paperback)
By:
Richard S. Gallagher
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The Culture Secret: How to Empower People and Companies No Matter What You Sell (Hardcover)
By:
David Vik
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Customer CEO: How to Profit from the Power of Your Customers (Hardcover)
By:
Chuck Wall
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Whatcha Gonna Do with That Duck?: And Other Provocations, 2006-2012 (Hardcover)
By:
Seth Godin
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Nice Companies Finish First: Why Cutthroat Management Is Over--and Collaboration Is In (Hardcover)
By:
Peter Shankman
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Who Do You Want Your Customers to Become (Audiobook)
By:
Michael Schrage
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Uplifting Service (Hardcover)
By:
Ron Kaufman
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The Book of Business Awesome / The Book of Business UnAwesome (Hardcover)
By:
Scott Stratten
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To Sell is Human: The Surprising Truth About Moving Others (Hardcover)
By:
Daniel H. Pink
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Who Cares Wins: Why Good Business is Better Business (Paperback)
By:
David Jones
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Kiss Your Customer: 77 Reasons Why Sales & Service Are Just Like Dating & Relationships (Paperback)
By:
Andy Masters
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Win-Win Negotiations: Develop the Mindset, Skills, and Behaviors of Win-Win Negotiators (Success Skills Series)
By:
David Goldwich
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How to Win Friends and Influence People in the Digital Age (Dale Carnegie Books)
By:
Dale Carnegie
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Call Center Handbook: Complete Guide To Starting, Running, And Improving Your Call Center (Paperback)
By:
Keith Dawson
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Reputation Rules: Strategies for Building Your Company's Most Valuable Asset (Kindle Edition)
By:
Daniel Diermeier
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Effective Customer Care (Creating Success, 52)
By:
Pat Wellington
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The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World (Hardcover)
By:
Fred Reichheld