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The Nordstrom Way: The Inside Story of America's #1 Customer Service Company (Hardcover)

The Nordstrom Way: The Inside Story of America's #1 Customer Service Company (Hardcover)

The Nordstrom Way: The Inside Story of America's #1 Customer Service Company (Hardcover)

By: Robert Spector

Let's Get Real or Let's Not Play: Transforming the Buyer/Seller Relationship (Hardcover)

Let's Get Real or Let's Not Play: Transforming the Buyer/Seller Relationship (Hardcover)

Let's Get Real or Let's Not Play: Transforming the Buyer/Seller Relationship (Hardcover)

By: Mahan Khalsa

The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience

The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience

The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience

By: Shep Hyken

Five Star Service How to Deliver Exceptional Customer Service by Heppell, Michael ( Author ) ON May-11-2010, Paperback

Five Star Service How to Deliver Exceptional Customer Service by Heppell, Michael ( Author ) ON May-11-2010, Paperback

Five Star Service How to Deliver Exceptional Customer Service by Heppell, Michael ( Author ) ON May-11-2010, Paperback

By: Michael Heppell

Lessons from the Mouse: A Guide for Applying Disney Worlds Secrets of Success to Your Organization, Your Career, and Life (Hardcover)

Lessons from the Mouse: A Guide for Applying Disney Worlds Secrets of Success to Your Organization, Your Career, and Life (Hardcover)

Lessons from the Mouse: A Guide for Applying Disney Worlds Secrets of Success to Your Organization, Your Career, and Life (Hardcover)

By: Dennis Snow

Integrity Selling for the 21st Century: How to Sell the Way People Want to Buy (Hardcover)

Integrity Selling for the 21st Century: How to Sell the Way People Want to Buy (Hardcover)

Integrity Selling for the 21st Century: How to Sell the Way People Want to Buy (Hardcover)

By: Ron Willingham

Customer Service Skills for Success (Paperback)

Customer Service Skills for Success (Paperback)

Customer Service Skills for Success (Paperback)

By: Robert W. Lucas

世界一のメートル・ドテルだけが知っている、好感を持たれる60のコツ (Paperback)

世界一のメートル・ドテルだけが知っている、好感を持たれる60のコツ (Paperback)

世界一のメートル・ドテルだけが知っている、好感を持たれる60のコツ (Paperback)

By: 宮崎辰

クレーム客を「一生のお客さん」にかえる法―実例と対応80 (Paperback)

クレーム客を「一生のお客さん」にかえる法―実例と対応80 (Paperback)

クレーム客を「一生のお客さん」にかえる法―実例と対応80 (Paperback)

By: 清水省三

平林都の接遇術 (Paperback)

平林都の接遇術 (Paperback)

平林都の接遇術 (Paperback)

By: 平林都

Giftology: The Art and Science of Using Gifts to Cut Through the Noise, Increase Referrals, and Strengthen Client Retention (Kindle Edition)

Giftology: The Art and Science of Using Gifts to Cut Through the Noise, Increase Referrals, and Strengthen Client Retention (Kindle Edition)

Giftology: The Art and Science of Using Gifts to Cut Through the Noise, Increase Referrals, and Strengthen Client Retention (Kindle Edition)

By: John Ruhlin

Thriving Under Fire (Paperback)

Thriving Under Fire (Paperback)

Thriving Under Fire (Paperback)

By: John Faisandier

款待：旅館17職人的極致服務之道 (Paperback)

款待：旅館17職人的極致服務之道 (Paperback)

款待：旅館17職人的極致服務之道 (Paperback)

By: 蘇國垚

What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms (Paperback)

What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms (Paperback)

What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms (Paperback)

By: James L. Heskett

リッツ・カールトンが大切にするサービスを超える瞬間 (Japanese Edition)

リッツ・カールトンが大切にするサービスを超える瞬間 (Japanese Edition)

リッツ・カールトンが大切にするサービスを超える瞬間 (Japanese Edition)

By: 高野登

Out to Lunch Back in Six Hours: Stories About Customers and Customer Service Experiences (Paperback)

Out to Lunch Back in Six Hours: Stories About Customers and Customer Service Experiences (Paperback)

Out to Lunch Back in Six Hours: Stories About Customers and Customer Service Experiences (Paperback)

By: Ted Jones

Works Well with Others: An Outsider's Guide to Shaking Hands, Shutting Up, Handling Jerks, and Other Crucial Skills in Business That No One Ever Teaches You (Hardcover)

Works Well with Others: An Outsider's Guide to Shaking Hands, Shutting Up, Handling Jerks, and Other Crucial Skills in Business That No One Ever Teaches You (Hardcover)

Works Well with Others: An Outsider's Guide to Shaking Hands, Shutting Up, Handling Jerks, and Other Crucial Skills in Business That No One Ever Teaches You (Hardcover)

By: Ross McCammon

Unlocking the Hidden Customer Experience: Short Stories of Remarkable Practices That Ensure Success (Kindle Edition)

Unlocking the Hidden Customer Experience: Short Stories of Remarkable Practices That Ensure Success (Kindle Edition)

Unlocking the Hidden Customer Experience: Short Stories of Remarkable Practices That Ensure Success (Kindle Edition)

By: Colin Shaw

仕事も人間関係もうまくいく「気遣い」のキホン (Japanese Edition)

仕事も人間関係もうまくいく「気遣い」のキホン (Japanese Edition)

仕事も人間関係もうまくいく「気遣い」のキホン (Japanese Edition)

By: 三上ナナエ

BrainScripts for Sales Success: 21 Hidden Principles of Consumer Psychology for Winning New Customers (Kindle Edition)

BrainScripts for Sales Success: 21 Hidden Principles of Consumer Psychology for Winning New Customers (Kindle Edition)

BrainScripts for Sales Success: 21 Hidden Principles of Consumer Psychology for Winning New Customers (Kindle Edition)

By: Drew Eric Whitman

Evergreen: Cultivate the Enduring Customer Loyalty That Keeps Your Business Thriving (Hardcover)

Evergreen: Cultivate the Enduring Customer Loyalty That Keeps Your Business Thriving (Hardcover)

Evergreen: Cultivate the Enduring Customer Loyalty That Keeps Your Business Thriving (Hardcover)

By: Noah Fleming

Slippers (Paperback)

Slippers (Paperback)

Slippers (Paperback)

By: Mark Blumsky and Neil Miller

7 Tenets of Taxi Terry: How Every Employee Can Create and Deliver the Ultimate Customer Experience (Hardcover)

7 Tenets of Taxi Terry: How Every Employee Can Create and Deliver the Ultimate Customer Experience (Hardcover)

7 Tenets of Taxi Terry: How Every Employee Can Create and Deliver the Ultimate Customer Experience (Hardcover)

By: Scott McKain

Lean Customer Development: Building Products Your Customers Will Buy (Hardcover)

Lean Customer Development: Building Products Your Customers Will Buy (Hardcover)

Lean Customer Development: Building Products Your Customers Will Buy (Hardcover)

By: Cindy Alvarez

Five Stars: Putting Online Reviews to Work for Your Business (Paperback)

Five Stars: Putting Online Reviews to Work for Your Business (Paperback)

Five Stars: Putting Online Reviews to Work for Your Business (Paperback)

By: Gradiva Couzin

What the Most Successful People Do at Work: A Short Guide to Making Over Your Career (Kindle Edition)

What the Most Successful People Do at Work: A Short Guide to Making Over Your Career (Kindle Edition)

What the Most Successful People Do at Work: A Short Guide to Making Over Your Career (Kindle Edition)

By: Laura Vanderkam

Customer Service in Libraries: Best Practices (Best Practices in Library Services)

Customer Service in Libraries: Best Practices (Best Practices in Library Services)

Customer Service in Libraries: Best Practices (Best Practices in Library Services)

By: Charles Harmon

Neuro-Sell: How Neuroscience can Power Your Sales Success (Paperback)

Neuro-Sell: How Neuroscience can Power Your Sales Success (Paperback)

Neuro-Sell: How Neuroscience can Power Your Sales Success (Paperback)

By: Simon Hazeldine

Without Their Permission: How the 21st Century Will Be Made, Not Managed (Hardcover)

Without Their Permission: How the 21st Century Will Be Made, Not Managed (Hardcover)

Without Their Permission: How the 21st Century Will Be Made, Not Managed (Hardcover)

By: Alexis Ohanian

What the Most Successful People Do on the Weekend: A Short Guide to Making the Most of Your Days Off (A Penguin Special from Portfo lio)

What the Most Successful People Do on the Weekend: A Short Guide to Making the Most of Your Days Off (A Penguin Special from Portfo lio)

What the Most Successful People Do on the Weekend: A Short Guide to Making the Most of Your Days Off (A Penguin Special from Portfo lio)

By: Laura Vanderkam

Ten Principles Behind Great Customer Experiences, The (Financial Times Series)

Ten Principles Behind Great Customer Experiences, The (Financial Times Series)

Ten Principles Behind Great Customer Experiences, The (Financial Times Series)

By: Matthew Watkinson

The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations (Paperback)

The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations (Paperback)

The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations (Paperback)

By: Richard S. Gallagher

The Culture Secret: How to Empower People and Companies No Matter What You Sell (Hardcover)

The Culture Secret: How to Empower People and Companies No Matter What You Sell (Hardcover)

The Culture Secret: How to Empower People and Companies No Matter What You Sell (Hardcover)

By: David Vik

Customer CEO: How to Profit from the Power of Your Customers (Hardcover)

Customer CEO: How to Profit from the Power of Your Customers (Hardcover)

Customer CEO: How to Profit from the Power of Your Customers (Hardcover)

By: Chuck Wall

Whatcha Gonna Do with That Duck?: And Other Provocations, 2006-2012 (Hardcover)

Whatcha Gonna Do with That Duck?: And Other Provocations, 2006-2012 (Hardcover)

Whatcha Gonna Do with That Duck?: And Other Provocations, 2006-2012 (Hardcover)

By: Seth Godin

Nice Companies Finish First: Why Cutthroat Management Is Over--and Collaboration Is In (Hardcover)

Nice Companies Finish First: Why Cutthroat Management Is Over--and Collaboration Is In (Hardcover)

Nice Companies Finish First: Why Cutthroat Management Is Over--and Collaboration Is In (Hardcover)

By: Peter Shankman

Who Do You Want Your Customers to Become (Audiobook)

Who Do You Want Your Customers to Become (Audiobook)

Who Do You Want Your Customers to Become (Audiobook)

By: Michael Schrage

Uplifting Service (Hardcover)

Uplifting Service (Hardcover)

Uplifting Service (Hardcover)

By: Ron Kaufman

The Book of Business Awesome / The Book of Business UnAwesome (Hardcover)

The Book of Business Awesome / The Book of Business UnAwesome (Hardcover)

The Book of Business Awesome / The Book of Business UnAwesome (Hardcover)

By: Scott Stratten

To Sell is Human: The Surprising Truth About Moving Others (Hardcover)

To Sell is Human: The Surprising Truth About Moving Others (Hardcover)

To Sell is Human: The Surprising Truth About Moving Others (Hardcover)

By: Daniel H. Pink

Who Cares Wins: Why Good Business is Better Business (Paperback)

Who Cares Wins: Why Good Business is Better Business (Paperback)

Who Cares Wins: Why Good Business is Better Business (Paperback)

By: David Jones

Kiss Your Customer: 77 Reasons Why Sales & Service Are Just Like Dating & Relationships (Paperback)

Kiss Your Customer: 77 Reasons Why Sales & Service Are Just Like Dating & Relationships (Paperback)

Kiss Your Customer: 77 Reasons Why Sales & Service Are Just Like Dating & Relationships (Paperback)

By: Andy Masters

Win-Win Negotiations: Develop the Mindset, Skills, and Behaviors of Win-Win Negotiators (Success Skills Series)

Win-Win Negotiations: Develop the Mindset, Skills, and Behaviors of Win-Win Negotiators (Success Skills Series)

Win-Win Negotiations: Develop the Mindset, Skills, and Behaviors of Win-Win Negotiators (Success Skills Series)

By: David Goldwich

How to Win Friends and Influence People in the Digital Age (Dale Carnegie Books)

How to Win Friends and Influence People in the Digital Age (Dale Carnegie Books)

How to Win Friends and Influence People in the Digital Age (Dale Carnegie Books)

By: Dale Carnegie

Call Center Handbook: Complete Guide To Starting, Running, And Improving Your Call Center (Paperback)

Call Center Handbook: Complete Guide To Starting, Running, And Improving Your Call Center (Paperback)

Call Center Handbook: Complete Guide To Starting, Running, And Improving Your Call Center (Paperback)

By: Keith Dawson

Reputation Rules: Strategies for Building Your Company's Most Valuable Asset (Kindle Edition)

Reputation Rules: Strategies for Building Your Company's Most Valuable Asset (Kindle Edition)

Reputation Rules: Strategies for Building Your Company's Most Valuable Asset (Kindle Edition)

By: Daniel Diermeier

Effective Customer Care (Creating Success, 52)

Effective Customer Care (Creating Success, 52)

Effective Customer Care (Creating Success, 52)

By: Pat Wellington

The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World (Hardcover)

The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World (Hardcover)

The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World (Hardcover)

By: Fred Reichheld