Outsourceable Selves: An Ethnography of Call Center Work in a Global Economy of Signs and Selves
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This pioneering book is an empirically grounded, theoretically informed, and insightful ethnographic account of work regimes in call centers ... It...
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This pioneering book is an empirically grounded, theoretically informed, and insightful ethnographic account of work regimes in call centers ... It is a sophisticated discussion of intricately connected work components constituting a 'transnational service assembly line, ' the spaces for and expressions of resistance and reflexivity within a highly standardized and heavily regulated work environment, and the 'outsourceable selves' of agents, responding as unseen products of the global call center enterprise, to external imperatives. - Maria Cynthia Rose Banzon-Bautist
- Format:
- Pages:278 pages
- Publication:
- Publisher:Ateneo de Manila University Press
- Edition:
- Language:eng
- ISBN10:971550762X
- ISBN13:9789715507622
- kindle Asin:971550762X
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