Thirteen-year-old Chloe Turner wants nothing more than to follow in Dad’s footsteps as a respected concierge in a posh NYC hotel. After all, living at a hotel is heaven, and perks like free concert tickets and all-access passes to boutiques, restaurants, and attractions aren’t too shabby either.

When the spoiled brat child of an important guest is only placated by some quick thinking on Chloe’s part, Chloe is awarded the role of Junior Concierge. But she might be in over her head when tasked with tending to the every whim of three royal guests: a twelve-year-old princess who can’t stand Chloe, a cute fourteen year-old prince(!), and their ten-year-old sister, who has a nasty knack for getting herself lost. After the youngest princess slips Chloe’s care, Chloe and the remaining royals must embark on an event-filled hunt for her through NYC’s best tourist spots.